Bike shops, run like a trade. Lightspeed, Square, Shopify and Neto, joined up.
Lightspeed. Square. Shopify. Neto.
Four ways a rider reaches you. One record behind them all.
One rider. One record.
We join the counter, the store and the workshop, then put follow-ups and AI on top. We run a bike shop ourselves.
A bike shop runs a counter, an online store and a workshop, often on Lightspeed or Square, and Shopify or Neto. We join them to one customer record, with follow-ups and AI on top. We run a bike shop ourselves: Tune Cycles, 10 mechanics in Sydney.
The counter and the store. Four systems we join up.
Pick the one you run. Each page shows what we build around it, read-only first and quoted before we start.
Lightspeed
Years of customers, purchases and marketing opt-ins, and often the workshop too. We put that list to work.
- Customers and purchases into the CRM
- Service reminders and win-backs to people who opted in
- Chat and voice that know what they bought
Square POS
Square runs the counter and holds the customer list, but it has no jobs or quotes. We join it to the CRM and the workshop's job system.
- Customers, sales and appointments into the CRM
- A follow-up after the sale, to people who agreed
- Counter sales beside workshop revenue
Shopify
The store holds the orders and the customers. We join it to the CRM and the workshop, so a part bought online can become a fitting job.
- "Where is my order?" answered by chat and voice
- Abandoned carts and service reminders to people who opted in
- Online orders that need fitting become workshop jobs
Neto
What we run ourselves: Tune Cycles' online store on Neto, joined to the CRM, the workshop and the phones.
- Orders that move through picked, packed and shipped
- "Have you got one?" answered from your own catalogue
- Supplier stock and cost feeds kept current
One rider. Four ways in.
A rider buys a tube at the counter, orders a groupset online, books a service and rings to ask if the bike is ready. In a lot of shops that's four records. It should be one.
The counter
Lightspeed or Square takes the sale, and the customer lands on the CRM record.
The online store
Shopify or Neto takes the order, and it lands on the same record, opt-ins included.
The workshop
Whatever runs the workshop, the job and the bike sit on that customer's record. Tune Cycles runs ServiceM8.
Workshops →The phone and the chat
Voice and chat agents read that one record, so they know what the rider bought and whether the bike is ready.
Tune Cycles runs Neto online and ServiceM8 in the workshop, so that's the pairing we know deepest. Lightspeed, Square and Shopify we connect through their APIs, read-only first, and we tell you on the call how deep each connection goes.
The bike grew up. The workshop didn’t.
A service used to be cables, bearings and a wheel true. Now the bike on the stand might need a laptop, and many of the mechanics who keep them running still work from paper tags, a whiteboard and a phone that never stops.
Motors, batteries and firmware
eBikes come with a motor, a battery, a charger and diagnostics that run through the maker's dealer software, with firmware to keep up to date.
Shifting with a battery
Electronic groupsets pair, charge and update like a phone. A flat battery is now a reason a bike won’t change gear.
Hydraulics everywhere
Disc brakes, dropper posts and suspension all carry oil, seals and service intervals, counted in hours of riding.
More standards, more parts
Axles, freehubs, bottom brackets and brake mounts come in more standards than ever, and the shop has to know and stock them.
For commuters, families and delivery riders, a bike off the road is a week of other transport, or lost pay. Tune Cycles holds Bosch and Shimano STEPS eBike certifications, training a bike mechanic never needed when bikes had no motor, and riders now expect a trade’s service.
Four trades. Four habits worth borrowing.
Electricians, plumbers, carpenters and HVAC technicians each solved a problem bike shops still have. Job systems such as ServiceM8 and Simpro were built around these habits.
Test it. Record it.
Electrical work ends with tests and a certificate, and the record stays on file. In the workshop: an eBike safety check (battery, brakes, motor errors) recorded against the bike, so the next mechanic sees it.
The van knows the job.
A plumber’s job arrives with the address, the problem and the parts before the van leaves. In the workshop: mobile mechanics dispatched the same way, and bench jobs that arrive with the bike’s history attached.
Quote first. Price the changes.
Carpenters quote with options, get approval in writing and price variations before the work. In the workshop: builds and big repairs quoted with photos, approved by text, and the “while you’re in there” parts priced before they go on.
Every unit on a register.
HVAC businesses keep every unit on a register with its service history and due date, and book the visit before it fails. In the workshop: every customer’s bikes on file, with a reminder when each one is due.
None of this is new. Trades have run it for years. It’s new to bikes.
From first call to next service.
- 01
The enquiry becomes a job
A call, a web form or a chat lands as a job, with the customer and their bike attached. Nobody retypes it.
- 02
The bike is on file
Make, model, serial and every past job, so the mechanic knows what was done last time.
- 03
Approved before the spanner turns
A quote with photos goes by text, and the customer approves it before the work starts.
- 04
The customer hears from you
Booked, on the stand, ready. Texts go out as the job moves, so the phone rings less.
- 05
Signed off and booked again
Paid, reviewed, and a reminder lined up for the next service.
We run what we automate.
Tune Cycles is our own business: 10 mechanics, a Marrickville workshop and mobile servicing across Sydney, rated 4.7 stars from 601+ Google reviews. It runs on ServiceM8, GoHighLevel, Fieldd, Neto and Xero, joined by a hub we built and run every day.
Website, CRM, ServiceM8, bookings and Xero kept in step by one sync that runs every three minutes.
Enquiries into jobs, paid invoices onto the CRM, calls onto job notes, a daily Xero check, and more.
An AI voice agent answers when the workshop is closed, and knows each caller's bikes on file.
API calls to answer a revenue question from ServiceM8: about 28 minutes down to about 3, in a two-case test.
It isn't finished. The chat-to-booked-job path is the next build, and we'll say so when it's live.
Bike shop questions.
Which POS should a bike shop use?+
We don't sell Lightspeed or Square, so we've no reason to push either. What matters is that counter sales, online orders and workshop jobs end up on one customer record. Tell us what you run and we'll tell you how deep we can connect it.
Shopify or Neto?+
We run Neto for our own store, so it is the one we know deepest. Shopify we connect through its API. Either way we work on what sits around the store: the CRM, the AI, the follow-ups and the workshop. See Shopify and Neto.
Do we need trade software, or bike workshop software?+
Either can work. What matters is one record per customer, per bike and per job. Tune Cycles runs ServiceM8, a job system built for trades. See Workshops.
Is this overkill for a small shop?+
Start with one habit. Most shops begin with bikes on file or job texts, whichever saves the most time on the phone.
Does it suit mobile mechanics?+
That’s where it fits best. A mobile mechanic is a tradie with a van: jobs, addresses, parts and a schedule that changes every day.
Does this apply beyond bikes?+
Yes. Batteries, motors, controllers and diagnostic software now sit in eBikes, mowers and motorbikes alike, so those workshops share the skills and the same need for one record per machine and per job. See Workshops.
Where does AI come in?+
Once the counter, the store and the workshop share one record, AI can answer “is my bike ready?”, book the next service and take after-hours calls from it. Without that record, it has nothing to read. See voice, chat and IVR.
Run your bike shop like a trade.
Fifteen minutes. Tell us what runs your counter, your store and your workshop, and we'll show you how they join up.
Hayden Nosatti · Leadout · Sydney