Hubtiger runs the workshop. Leadout chases down the riders.
Your Hubtiger stays exactly as it is. We add the half it was never built for — the call that goes to voicemail while your hands are dirty, the rider asking a question on Instagram, the customers you served last winter and have no way to email — and we make sure nobody gets messaged twice.
Hubtiger is very good at running a workshop.
You didn't buy it by accident. It's built for a bike workshop in a way no general-purpose system is — so before anyone tells you what it doesn't do, here's what it does, and none of it gets replaced.
The board and the job card
Digital job cards on a colour-coded calendar, every mechanic's day visible, and the customer's whole service history against their name. This is why you bought it. We will never touch it.
Riders book themselves in
The scheduling widget on your site takes bookings at eleven at night against real workshop capacity, which is the hard part. Keep it. We don't replace that booking page — we feed it from the places it can't reach.
The job comms loop
Texts as the job moves, quote approvals the rider taps on their phone, and two-way messaging straight off the job card so a mechanic can ask a question without ringing anyone. The basics around a job that already exists are covered.
Service reminders
They go out on their own, without anyone remembering to send them. This is a real feature and it works. We are not going to pretend otherwise. Reminding forward is Hubtiger's. Reaching back isn't.
Asking for the review
Smart Reviews drops your Google or Trustpilot link into the message that goes out after the service — one ask, automatically, on every completed job. Getting asked is theirs. What happens next isn't.
Wired to the till and the books
Lightspeed, Square, Shopify, Retail Express, Epos Now and more on the counter; Xero, Sage and NetSuite behind it; Stripe, Klarna and Paystack taking the money. Nothing we sell does any of this.
Checklists and reporting
A checklist per service type so a hand-over is consistent whoever did the work, unlimited users and services on every plan, and workshop reporting behind it.
The rider app, and Strava
It counts the kilometres onto each component and tells the rider their chain is worn before they notice, then lets them book straight into your diary. That is the best thing you own — demand generated by wear, which no marketing system can manufacture.
Everything above was checked against hubtiger.com on 2 August 2026. Their features and plans are theirs and can change — confirm the current ones with them.
Six things it can't do.
Hubtiger's world starts when there's a job card. Most of what costs you money never gets one. Same shape each time: what it costs you today, and what happens once something else has it.
It can't answer the phone while your hands are dirty.
Hubtiger doesn't touch your phone line — it has no concept of a call. You're mid-bleed on a brake, it rings out, and they ring the shop up the road. The only thing you ever find out is that the day was quiet.
Every call you can't pick up gets a text back within seconds, and the conversation carries on from there. The rider is talking to you instead of dialling the next shop, and you answer it when you're off the bike.
It can't email the riders you served last winter.
Reminders fire on jobs going forward. There's no list, no send, no campaign — so the riders who came in twice two years ago and drifted off just sit there. They already know you and already trust you, and nothing is working them.
One list, filtered how you like — everyone who had a full service, everyone on an e-bike, everyone who hasn't been in since last spring — and a message that goes out by email or text on a day you choose.
It can't chase the review that never came.
Smart Reviews sends the link once, inside the post-service message. Nobody nudges the ones who meant to and forgot. Nothing catches a rider who's unhappy and brings them to you privately first. And everyone you served before you switched it on never gets asked at all.
It asks, waits, and asks once more. An unhappy answer comes to you before it goes anywhere public, so you get the chance to fix it. Every review that does land gets a reply in your voice, and the back catalogue gets asked too.
It can't see the rider who asked on Instagram.
Its messaging is attached to a job that already exists. "Do you service Bosch motors?" on Instagram and "are you open Sunday?" on Facebook arrive before anyone is a customer, so they land on somebody's personal phone and stay there until they're forgotten.
Instagram, Facebook, web chat, text and email all arrive in one thread per person, answered in your voice at nine at night, and turned into a booking. The rider who messaged you and the one who texted stop being two places you have to remember to check.
It can't keep track of anyone who never became a job.
The rider who asked what a wheel build costs and said they'd think about it. The customer who bought a bike and has never booked a service. The bloke organising a club ride. No job card, so no record and no follow-up — and every one of them was already talking to you.
Everyone who talks to the shop gets a record from the first message, whether or not they book. The quote that went quiet gets chased more than once, and you can see what's still out and what it's worth.
It can't send more texts than your plan includes.
Hubtiger's repair plans include 100, 250 or 350 text credits a month, and job updates draw on the same pool as your reminders. Your busiest month is the one where the reminders quietly stop going out.
Nothing you send has a monthly ceiling, because nothing is bundled. You pay per message at published rates, so a busy month bills like a busy month instead of stopping — and a quiet one bills like a quiet one, instead of you having paid up front for an allowance you didn't use. A bundle gets you both ways round. And the channels most riders actually use, Instagram and Facebook, cost nothing to send on at all.
None of these are Hubtiger doing a bad job — they're all follow-up, which is the one kind of work that can be handed to something that never gets busy.
Nobody gets messaged twice.
The real risk of running two systems is a rider getting the same text from both. So before anything goes live we go through what Hubtiger already sends and leave those roles switched off. Here is exactly where the line falls.
There is no live connection between the two. Hubtiger's API is open to approved partners only and isn't publicly documented, so nothing here reads your job cards and nothing writes back to them — not ours, and not anybody else's who tells you differently. Everything above works without one, which is the point: a system that has to stay plugged into another company's software is a system that breaks the day they change it, and you're the one holding a bike stand when it does.
We start from a copy of your customer list, once. Your job cards, photos and service history stay in Hubtiger and never leave it. If you want to talk about a deeper link, ask on the call — you'll get a straight answer about where it stands rather than a roadmap.
A flat fee, plus what you actually send.
Six jobs done for you: texting back every missed call, answering Instagram and Facebook messages, taking bookings from the places Hubtiger can't see, chasing the quotes that went quiet, working your reviews, and bringing last year's riders back. Setting the line in section 03 so nobody gets messaged twice comes with it — that isn't an extra.
Billed in US dollars — the same currency Hubtiger already bills you in. Their subscription is separate and goes to them, not to us. So does your POS.
You pay for what you actually send, at published rates, so the bill scales with the work instead of running ahead of it — and unlike a bundled credit allowance, it never runs out mid-month. Rates differ by country: an Australian text costs several times an American one, so there's no single honest number to print here. You get your country's rate card before you sign anything, not after.
Emailing your list isn't an upgrade you have to buy — it's there from day one and you pay only for what you send, which is the cheapest thing on this list by a distance. A quiet winter month bills like a quiet winter month.
We'd rather you stayed six months than paid us a lump sum in front. Nothing is held back for a higher tier — a big setup invoice sitting in front of a $97 product is incoherent, and it's the recurring months that are worth having.
Three of the six overlap something Hubtiger already does, and we'd rather switch ours off than have a rider messaged twice. This is exactly why the usage is metered rather than bundled: the ninety-seven covers the crew whether you run three roles or six, and everything on the meter only bills when it actually sends. A role you don't need costs you nothing to leave switched off — you're not buying an allowance you won't use. Website chat and turning finished jobs into social posts sit outside the six, priced on the call.
You keep working through all of it.
Nothing about your Hubtiger changes on any of these days. No mechanic has to be retrained on the thing they already use.
Fifteen minutes
How work comes into the shop, and what you've already got switched on in Hubtiger. If Hubtiger covers the thing you're worried about, we'll say so and you'll have saved a fortnight.
We map the overlap
We go through what Hubtiger already sends and switch those roles off at our end, then bring across a copy of your customer list and connect your phone number and inboxes.
It starts answering
Everything held for your approval at first, in your voice. You loosen the reins one job at a time, as you decide you trust it.
It lives on your phone
One app, next to the Hubtiger one. Approvals, conversations and the board. If you can read a text between jobs, you can run it.
What we won't tell you.
That we're anything to do with Hubtiger
No partnership, no reseller deal, no referral fee, and nothing we earn if you buy it. We write about it because a lot of the shops we work with run it, and everything on this page was checked against Hubtiger's public site rather than told to us by them.
That you should leave Hubtiger
You shouldn't. If you're running it properly, keep running it — and anyone selling you one system that does job cards, workshop scheduling and marketing is selling you something mediocre at all three. Nothing we do replaces a line of it.
That everyone needs this
If your bench is booked three weeks out, you're turning work away and you're not trying to grow, you don't have a marketing problem and we'll say that on the call. This earns its money when there's bench time you'd like filled, or a customer list you've never sold to twice.
That it runs itself from day one
The first few weeks you'll be approving things and correcting the tone — that's the deal, and it's how it learns your prices, your brands and the way you talk. Some replies are written by AI, and anything published under your shop's name waits for you. Anybody promising hands-off on day one hasn't done it.
The ones we always get.
Bring your Hubtiger. Leave it running.
Fifteen minutes. Tell us how work comes into the shop and what you've got switched on in Hubtiger, and we'll tell you which of the six is costing you the most — and which ones you don't need, because you already have them.
Pick a time No demo, no deck, and no attempt to move you off Hubtiger. If it already does the thing you're worried about, we'll tell you on the call. Hayden — Leadout · Sydney · serving shops nationally
We build the workflows and follow-up tools around the software you already use, so the work happens whether or not anyone remembers to do it.
